Booking Terms & Conditions

Last updated: 09.10.26

1. About us and these terms

Chalet Springfield, Les Allues, 73550, Meribel, is let by Springfield SARL ("we", "us"), whose details appear in our Legal Notice. These terms apply to every booking made directly with us. By paying a deposit, the lead guest confirms they have read and accepted them on behalf of the whole party.

2. Making a booking

1.     The lead guest must be 18 or over and is responsible for all members of the party.

2.     A booking is confirmed when we receive the deposit and send written confirmation by email.

3.     Please check your confirmation carefully and tell us of any error within 7 days.

3. Prices

1.     Prices are in euros and include VAT where applicable. What is included (catering options, transfers, hot tub, linen, WIFI) is set out in your booking confirmation.

2.     Tourist tax (taxe de séjour), collected on behalf of the local commune, is [included per adult per night].

3.     We may correct obvious pricing errors before a booking is confirmed. Once confirmed, the price will not change.

4. Payment

1.     A deposit of 30% is due on booking.

2.     The balance is due 8 weeks before arrival. Bookings made within that period must be paid in full at booking.

3.     If the balance is not paid on time, we may treat the booking as cancelled by you and the cancellation charges in clause 6 will apply.

5. No right of withdrawal

Under Article L.221-28 (12°) of the French Consumer Code, the 14-day withdrawal period does not apply to accommodation booked for specific dates. Cancellations are handled under clause 6 instead.

6. If you cancel

Cancellations must be made in writing to the lead contact email. Charges are calculated from the date we receive notice:

Notice before arrival - Charge (% of total price)

More than 8 weeks - Deposit retained

8 to 4 weeks - 50%

Less than 4 weeks or no-show - 100%

If we re-let the dates in full, we will refund what you have paid less a €150 administration fee. We strongly recommend comprehensive travel and winter sports insurance covering cancellation, medical costs and repatriation.

7. If we cancel or change your booking

1.     If we must cancel, we will offer alternative dates or a full refund of what you have paid.

2.     We are not liable for events beyond our reasonable control (force majeure), such as extreme weather, avalanche risk, road or resort closures, lack of snow, pandemic restrictions or government orders. Lack of snow or closure of lifts is not a ground for cancellation or refund.

8. Security deposit

A security deposit of €1000 is - taken by card pre-authorisation. It is returned within 14 days of departure, less the cost of any damage, breakages, missing items or extra cleaning beyond normal use. We will explain any deduction in writing.

9. Arrival, departure and occupancy

1.     Check-in is from 16:00 and check-out by 11:00 on the dates booked.

2.     The chalet sleeps a maximum of 10 people. Only guests named on the booking may stay overnight.

3.     Babies and children count towards occupancy. Cots and highchairs are available on request.

10. House rules

1.     No smoking or vaping inside the chalet.

2.     No pets.

3.     Please respect neighbours: no parties, events or excessive noise, particularly between 22:00 and 08:00.

4.     Children must be supervised at all times, including in and around the hot tub, sauna and any stairs or balconies. The hot tub and sauna are used at guests' own risk; please read the safety notices provided.

5.     Ski boots and equipment must be kept in the boot room.

6.     We may end the stay without refund if guests seriously breach these rules or endanger people or property.

11. Catering, allergies and services

1.     If using our catered option, please tell us about any allergies or dietary needs at least 14 days before arrival. We will do our best to accommodate them but cannot guarantee an allergen-free kitchen.

2.     Transfers, driving and other services provided by our staff are as set out in your confirmation and subject to weather and road conditions.

12. Our liability

1.     Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited under French law.

2.     Otherwise our liability is limited to the total price of your booking.

3.     We are not responsible for loss of or damage to guests' belongings, vehicles or ski equipment, unless caused by our negligence.

4.     Guests are responsible for damage they cause to the chalet and its contents.

13. Complaints

If something is not right during your stay, please tell our chalet host straight away so we can put it right. Complaints after the stay should be sent in writing within 30 days of departure.

14. Personal data

We handle your personal data as described in our Privacy Policy.

15. Governing law

These terms are governed by French law. This does not take away any protection you have under the mandatory consumer law of the country where you live. Disputes go to the competent French courts, unless consumer law gives you the right to bring them in your own country.