Privacy Policy
Last updated: 09.10.26
Who we are
Springfield SARL, Les Allues, 73550, France, is the data controller for personal data collected through this website and our bookings. Contact us about privacy at info@chaletspringfield2.com
What we collect and why
We collect and use personal information only where necessary to manage your booking, provide our services and meet our legal obligations. Below is an explanation of the information we collect, why we need it and how long we keep it.
1. Personal and Booking Information
Data collected: Name, email address, phone number, address, and the names and ages of guests in your party.
Why we collect it: To handle enquiries and manage your booking.
Legal basis (GDPR): Performing our contract with you.
How long we keep it: 3 years after your last stay.
2. Payment and Invoice Records
Data collected: Payment details and invoice records.
Why we collect it: To process payments and maintain accurate financial accounts.
Legal basis (GDPR): Legal obligation.
How long we keep it: 10 years, in accordance with French accounting rules.
3. Identity and Registration Information
Data collected: Identity details required for registration forms, where applicable under French law.
Why we collect it: To comply with local registration requirements.
Legal basis (GDPR): Legal obligation.
How long we keep it: For the period required by law, after which the information is deleted.
4. Allergies and Dietary Requirements
Data collected: Information about allergies and dietary needs.
Why we collect it: To prepare safe and suitable meals for our guests.
Legal basis (GDPR): Your explicit consent.
How long we keep it: Deleted after your stay.
5. Flight and Arrival Information
Data collected: Flight details and expected arrival information.
Why we collect it: To arrange transfers and coordinate check-in.
Legal basis (GDPR): Performing our contract with you.
How long we keep it: Deleted after your stay.
6. Newsletter Subscriptions
Data collected: Your email address.
Why we collect it: To send you news, updates and special offers.
Legal basis (GDPR): Your consent, which you may withdraw at any time.
How long we keep it: Until you unsubscribe, or for a maximum of 3 years without contact.
7. Website Usage Data and Cookies
Data collected: Website usage information and cookies.
Why we collect it: To operate, maintain and improve our website.
Legal basis (GDPR): Your consent for non-essential cookies.
How long we keep it: Please refer to our Cookie Policy for further details.
We do not sell your data or use it for automated decision-making.
Who we share it with
We share data only with providers who help us run the business, under contracts that protect it: booking/payment provider, chalet host, our accountant, and transfer or activity providers you ask us to book. We may disclose data where the law requires it.
Transfers outside the EU
Some providers may store data outside the European Economic Area. Where they do, we rely on an adequacy decision or the European Commission's standard contractual clauses.
Your rights
You can ask to access, correct, delete or receive a copy of your data, to restrict or object to its use, and to withdraw consent at any time. Under French law you can also give instructions on what happens to your data after your death. Email [privacy email]; we reply within one month.
If you are unhappy with how we handle your data, you can complain to the French data protection authority, the CNIL (www.cnil.fr), or the authority where you live (in Ireland, the Data Protection Commission).
Security
We use reasonable technical and organisational measures to protect your data, and limit access to the staff who need it.
Changes
We may update this policy and will post the new version here with a revised date.